Lounge Access Policy

You'll find a warm welcome at all Star Alliance member airline lounges, as well as at Star Alliance own lounges. Below you will find details of how to access the lounges and, as an extra benefit, many lounges allow you to bring a guest with you.

International First Class Customers: Customers have access to International First Class¹ and/or any Star Alliance member carriers' own lounges.

Customer must present a boarding card for the same day travel in international First Class on a Star Alliance flight
Customer must be departing from the local airport in International First Class
Customer is entitled to one guest

¹ Except: LH HON/First Class Lounges in FRA/MUC; LX HON/First Class Lounges in ZRH/GVA; OS HON/First Class Lounges in VIE; TG Spa Lounge in BKK

International Business Class Customers: Customers have access to any Star Alliance member carriers' owned Business Class lounges.

Customer must present a boarding card for the same day travel in international Business Class on a Star Alliance flight
Customer must be departing from the local airport in International Business Class
Customer is not entitled to any guests

Domestic First Class: Some Star Alliance Member carriers offer lounge access to customers travelling in domestic First Class.

Where domestic First Class level lounges are offered, customers must present a boarding card for a same day travel in domestic First Class on a Star Alliance flight
Customer must be departing from the local airport in Domestic First Class
Customer is entitled to one guest

Domestic Business Class: Some Star Alliance Member carriers offer lounge access to customers travelling in domestic Business Class.

Where domestic Business Class level lounges are offered, customers must present a boarding card for a same day travel in domestic Business Class on a Star Alliance flight
Customer must be departing from the local airport in Domestic Business Class
Customer is not entitled to any guests

Star Alliance Gold Customers Travelling in Any Class: Customers have access to any Star Alliance member carriers' owned lounges with the Star Alliance Gold logo at the entrance.

Customer must present a valid frequent flyer programme Star Alliance Gold level card
Customer must also present a boarding card for a same day Star Alliance flight departing from the local airport
Customer is entitled to one guest
United and US Airways Star Alliance Gold customers may only access the Red Carpet Club and US Airways Clubs within the U.S. when travelling in conjunction with a Star Alliance international flight.

Paid Lounge Membership Customers: Eligible Paid Lounge Membership Customers have access to any Star Alliance member carriers' owned Business Class lounges.

Eligible Paid Lounge Membership Customers include United Airlines Red Carpet Club, US Airways Club - Star Alliance Upgrade and Air Canada Maple Leaf Club – Worldwide
Customer must present a valid eligible paid lounge membership card
Customer must also present a boarding card for a same day Star Alliance flight departing from the local airport.
Customer is entitled to one guest

Contract Lounges
Star Alliance Gold customers have access to third party Contract Lounges contracted by the Star Alliance member carrier on which the customer is travelling.

Customer must present a valid frequent flyer programme Star Alliance Gold level card
Customer must also present a boarding card for a same day Star Alliance flight departing from that local airport having contract with the third party lounge
Customer is entitled to one guest. Guest must be departing on the same day and same carrier
Paid Lounge members are not entitled to use any contract lounges

Definitions

Type of Eligible Customers

Eligible guests: International First, Star Alliance Gold and Eligible Paid Lounge Membership customers are entitled to one guest
The guest must enter the designated lounge with the eligible customer
The guest must also present a boarding card for any same day Star Alliance flight departing from the local airport
International First Class customers: International First Class customer travelling on a Star Alliance flight
International Business Class customers: International Business Class customer travelling on a Star Alliance flight
Domestic Business Class customers: Domestic Business Class customers travelling on a Star Alliance flight
Star Alliance Gold customers: Customers holding a valid frequent flyer programme Star Alliance Gold level card
Eligible Paid Lounge Members: Some of the Star Alliance member carriers have Paid Lounge Membership Programmes included in the Star Alliance Lounge Access Policy. These include members of United Airlines Red Carpet Club, US Airways Club - Star Alliance Upgrade and Air Canada Maple Leaf Club – Worldwide

Others

Star Alliance flight: Flights on an aircraft branded or operated by a Star Alliance member carrier. Code share flights or flights marketed by a member carrier but operated by a non Star Alliance member carrier are not included
Revenue ticket/customer: All customers excluding airline staff. Customers travelling on discounted fares, frequent flyer award tickets or upgrades are considered revenue customers and are included as revenue customers. Airline employees flying on free or service charge tickets, or Industry Discount (e.g., ID50. ID75, ID90) tickets are not considered revenue customers
Same day travel: Eligible travel occurring within 24 hours of the first eligible scheduled departure time